Return policy

Exchange and Return Information

1 The Customer has the right to terminate the distance agreement with Habermehl free of charge within 30 calendar days of receipt of the product, without giving reasons.

A. Trade. Habermehl bears the costs for the exchange, exchange is therefore free of charge for Customer. To exchange a product, please contact us - during business hours from Monday to Friday - 0342-413038 or by email to info@houtentulpen.eu you will receive a return label with instructions to send the package free of charge.

B. Returns. Any products paid by Customer + the shipping costs incurred during the order will be refunded to Customer upon return. The costs of returning an order are at the expense of The Customer. The address for returns is:

Habermehl [houtentulpen.eu]
Bellstreet 14-3
3771 AH Barneveld

2 Within the withdrawal period referred to in paragraph 1, Customer will handle the product and packaging carefully. Customer will only open the packaging and use the product only to the extent necessary to verify the nature, characteristics and operation of products.

3 The customer may terminate the Agreement in accordance with paragraph 1 of this Article by returning the product to Habermehl within the time limit laid down in paragraph 1, or informing Habermehl within that period that he is forgoing the purchase and the product, after which he will return the product as soon as possible.

4 Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but not later than 14 days after the termination of the Agreement.

5 The Website clearly indicates information on whether or not the right of withdrawal should apply and any desired procedure in time for the conclusion of the Agreement.

6 The right of withdrawal shall not apply to:

-Products created by the entrepreneur in accordance with consumer specifications.

-Products that are clearly personal in nature.

Return form

Download return form here

The other party is entitled to a cooling-off period of 45 days after the product has been delivered to the other party (or third parties such as the neighbours) and if the other party is a consumer and if the packaging is not broken (withdrawal period). This right shall expire if the products have been put into use. Companies are excluded from this right under the Distance Buying Act 2001. The other party (consumer) may return a product within a period of 45 days;
In order to exercise the right of withdrawal, the other party must, by means of the model form for revocation, inform Habermehl of its decision to revoke the agreement.

If the other party has used the right of withdrawal as stated in the previous paragraph and offers the product to Habermehl, unused, with unsized seal and/or sealing, in original packaging, complete and with any included accessories without damage to use within 45 days of the withdrawal, Habermehl shall ensure that payment is refunded to the other party within 14 days of receipt of the product:

· Items are in original and undamaged packaging

· The item is fully and completely compliant with delivery (also bolts/screw sets in closed plastic)

· Products must not show any damage and/or users.

· The purchased item is a product from the standard online range.

· Products costum made - e.g. clogs with name - cannot be returned or cancelled

Return form (fill out and return this form only if you want to rescind the agreement)

To:

Habermehl [houtentulpen.eu]

Bellstreet 14-03
3771 AH Barneveld
Tel 0342 413038
Email info@houtentulpen.eu


I/We* share/inform you(*) that I/we(*) recant our agreement regarding the sale of the following goods:

Number: Product :
Number: Product :
Number: Product :

- Invoice/Order No 1:
- Ordered on (d.d):
- Received on (d.d.):
- Ordered in the name of:
- Consumer signature(s) (only when this form is submitted on paper)
- Date:

(*) Strike out what doesn't apply